The following age restrictions apply:
Under 6 years: Children under 6 years are not permitted to attend events, even if accompanied by a parent or guardian.
Under 16 years: Entry ONLY when accompanied by a legal guardian or an adult - appointed by the legal guardian. For this, the legal guardian must complete and sign a parental consent form. The form must also show the full name and date of birth of the legal guardian. You can download the form here. Please note that both the person being supervised and the person responsible for the child's care must present photo ID (ID card or health insurance card). Student IDs are not valid here. Please take out the completed form before entry and show it on request.
Under 18 years: Access to concerts and dance events ONLY until midnight. If the event is marked as P18, access will also be denied until midnight.
Our ticket hotline is staffed Monday to Friday from 10:00 AM to 7:00 PM. On Saturdays, we can be reached by phone from 10:00 AM to 4:00 PM. 0341 - 2341 100
Can't reach us at the moment? Don`t hesitate to write us an e-mail: ticket@arena-ticket.com
Payment methods:
Transfer:
Please transfer directly to our bank account. Please use the order number as the reference. Your order will only be shipped once the funds have been received in our account.
Credit card:
Pay by credit card via our credit card provider VR Payment (Computop)
Paypal:
Pay with PayPal.
Shipping methods:
On-site pick-up:
For events taking place in our building, you have the option of depositing your tickets with us and picking them up during our opening hours.
Shipping within Germany:
Mailing (for selected events): 3.95 € shipping via DP letter, not insured.
DHL package: €6.90 shipping via DHL Parcel (DIN A5 envelope), insured with DHL tracking
Shipping costs abroad vary and are displayed in the shopping cart.
